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Help centre

Step-by-step guides for your account, billing, domains and hosting.

Getting started

Your account, your first order and where to find things.

• Welcome to SCB Network: your first steps
• Which hosting plan is right for me?

Account and security

Signing in, two-step verification, sessions and your details.

• Turn on two-step verification
• Reset a forgotten password
• See and sign out the devices on your account
• Update your details and contacts

Billing and payments

Invoices, paying, credit, plan changes, cancelling and refunds.

• Paying an invoice
• Change your plan (upgrade or downgrade)
• Cancel a service

Domains

Registering, transferring and managing domain names.

• Register a domain name
• Transfer a domain to SCB Network
• Nameservers, DNS records, transfer lock and transfer code

WordPress Hosting

Managing your WordPress site: admin login, backups, cache and more.

• Log in to WordPress admin and phpMyAdmin
• Backups and restoring your WordPress site
• Cache, plugins and site settings

Web and reseller hosting

Hosting on ScalWS and ScalPanel.

• Getting started with web and reseller hosting

VPS

Virtual servers with full root access.

• Getting started with your VPS

Support

Tickets, network status and service levels.

• Getting help: tickets, status and service levels