Getting help: tickets, status and service levels

Tickets, network status and service levels.

Open a ticket from Tickets in your client area and an engineer will reply.

Choose the department and, if it is about a service or domain, select it so we can see it straight away.
Describe what you expected, what happened and when. Exact error messages help.
You can attach screenshots and files (JPG, PNG, PDF or TXT, up to 2 MB each).
Never send passwords in a ticket. We will never ask for your account password.

Network status

Network status shows incidents and planned maintenance. News carries announcements and maintenance notices.

Service levels

Our Service Level Agreement at scb.network/legal/sla explains the availability we aim for and the credits you get if we fall short. To claim, open a ticket with the affected service and times.

Questions?

Email [email protected], see questions and answers, or open a ticket in the client area.